Frequently Asked Questions

  1. Are the products sold on IDE Nation authentic?
    Yes, all of the merchandise sold on IDE Nation is 100% authentic, original goods manufactured, designed, and created by IDE Nation.
  2. Do you have a retail location?
    No, IDE Nation is an online retailer only. Our business offices and warehouse are located in New York City; however, these are not open to the public and we do not currently have a physical location offering retail services to the public.
  3. Do you carry any goods not available on IDENATION.com?
    No, our entire physical inventory is available through the website. If a customer is interested in a style or size not shown on IDENation.com, it is not available. We encourage customers having difficulty locating items which interest them to contact us at idenationwide@gmail.com.
  4. What is your return policy?
    IDENATION.com offers a 7 day, money back guarantee on all goods sold, provided that the return package is postmarked no later than 7 days past the customer’s initial receipt of goods and that the goods are unused, in their original condition. Customers are responsible for the shipping costs associated with returning merchandise.
  5. What methods of payment do you accept?
    We process all orders securely through PayPal’s secure servers, we never see your credit card details. PayPal transfers your payment to our PayPal account, and informs us of the completed transaction. Any questions, please do not hesitate to email us at idenationwide@gmail.com
  6. Besides PayPal, what other methods of payment do you accept?
    None. In order to protect both parties from fraud, lost or stolen payments, or other complications involving the billing process, IDE Nation requires a valid credit card or PayPal account for all sales transactions only.
  7. Do you only ship to residential addresses?
    IDE Nation offers our customers a choice of shipping services: FedEx and USPS. Each service has unique policy, info regarding which is available through their customer service departments.
  8. Do you accept international orders?
    Yes, IDE Nation does accept international orders. If you are unable to complete a transaction through our shopping cart because of your address, email us at idenationwide@gmail.com for assistance with your order.
  9. Tracking An Order
    You can track the status of your order through USPS website. Once you are giving your tracking number through email. You may view your tracking information on the USPS or FedEx shipping sites which includes the estimated date of delivery. For USPS, please estimate a standard 2 – 3 business days from the time your order has been shipped..
  10. Order Status:
    • Order Submitted – “Processing”
      Prior to sending the order to the warehouse for fulfillment and processing, your order needs to be authorized for payment. For your own protection, our Web site performs additional security checks on some orders. Our customer service team may need to contact you regarding special orders or large dollar value orders. This may delay your order processing time by one business day or more. When your credit card or PayPal payment has been authorized, your order status will appear as “Processing.” It will then be sent to our warehouse to be processed and packed for shipment.
    • Order Delivery – “Complete”
      Once your order has left our warehouse in New York City, the order status will appear as “Complete.” In most cases, when you select USPS or FedEx shipping, you will get your order within a week after it has left our warehouse. Ninety percent of IDENATION.com orders are shipped from our warehouse in New York City within 2 – 3 business days (it may take longer for weekend orders). Once the order has been shipped with USPS, you can expect it within approximately five business days depending on where you live.
    • Order Returned
      You may send your return back along with original unopened packaging and tags to our mailing address listed below. Upon us receiving your return, please allow 2-3 business days to process and credit your credit card or PayPal account. Once your order has been returned and processed, we will notify you via e-mail.
  11. Order Returned
    You may send your return back along with original unopened packaging and tags to our mailing address listed below. Upon us receiving your return, please allow 2-3 business days to process and credit your credit card or PayPal account. Once your order has been returned and processed, we will notify you via e-mail.
  12. Canceling or Modifying an Order
    Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been submitted successfully, the order will be in a “Processing” status. This only time that you may cancel or modify your order before is it sent to our shipping department for completion. Once your order enters the shipping process, no further changes can be made. You must call a Customer Service Representative to make any changes to your order when it is in “Processing” status. Click here for Customer Service contact information.
  13. Promotions:
    • Where can I find out about IDENATION.com promotions?
      When you subscribe to our mailing list! Simply sign up on our homepage HERE. We will email you regularly with the coupons, specials, and promotions. Newsletters deals are exclusive to subscribers only and may not be viewable anywhere else.
    • Do you offer promotional codes?
      Yes, we offer promotion code which are available on our third party affiliate websites such as RetailMeNot.com. We also offer promotional codes in our newsletter and other social media websites.
    • Where do I participate in a contest?
      You may participate in any one of our contest held on our Facebook page HERE. From time to time, we may send an exclusive contest to newsletter subscribers only.